How to use Solution database in Service desk

Login to solution manager, execute t-code crm_dno_monitor and search for transaction type SLFN

And select any transaction …Go to change mode click on action tab and select create solution in solution database




Save the changes you will get following screen



Provide the details about the problem type and solution type depending upon scenario



You can insert all related data in problem types by click on button insert text



Click on save button and save the changes





In solution database tab we can see the created solution




That'a all in this post you can find how to reuse the same solution for existing problem.



Regards,
Gagan Deep Kaushal